Privacy policy

Privacy Policy

Last Updated: June 2026

Sageware Enterprises ("Sageware", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase our products, create an account, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Full name
Email address
Phone number
Billing and shipping addresses
Account login credentials
Customer support communications
Order and transaction information

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Website usage and browsing activity
Pages visited and time spent on the website

Payment Information

Payments are processed securely through trusted payment providers. We do not store your complete credit card, debit card, UPI, or banking information on our servers.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Manage your account and preferences
Communicate order updates and shipping notifications
Process returns, refunds, and exchanges
Improve website functionality and user experience
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

3. Marketing Communications

We may occasionally send promotional emails regarding offers, new products, and updates.

You may unsubscribe from promotional communications at any time using the unsubscribe link included in our emails.

Even if you opt out of marketing messages, we may still send important service-related communications regarding your orders, account, or customer support requests.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember user preferences
Improve website performance
Enhance user experience
Maintain website security

You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

Payment service providers
Shipping and logistics partners
Customer support providers
Technology and hosting providers
Government authorities where required by law

All third-party service providers are expected to protect your information and use it only for legitimate business purposes.

6. Shopify Services

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to sell our products and services.

Your information may be processed by Shopify in accordance with Shopify's Privacy Policy and applicable laws.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and provide services
Maintain customer accounts
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Opt out of promotional communications

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.

11. International Transfers

Currently, Sageware primarily serves customers within India. As we expand our operations and shipping services internationally, personal information may be processed in other jurisdictions in compliance with applicable laws and appropriate safeguards.

12. Compliance with Indian Law

Sageware Enterprises processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act (DPDP Act), where applicable.

We are committed to handling personal information responsibly and transparently.