Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Sageware. We are committed to delivering your orders safely and efficiently.
Order Processing
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Orders are typically processed within 1–2 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During high-demand periods, sales events, or holidays, processing times may be slightly extended.
Shipping Coverage
Currently, we ship across most locations within India.
We are working towards expanding our shipping services internationally in the future.
Estimated Delivery Timelines
Estimated delivery times after dispatch:
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Metro Cities: 2–5 business days
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Tier 2 & Tier 3 Cities: 3–7 business days
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Remote Locations: 5–10 business days
Please note that delivery timelines are estimates and may vary depending on courier operations and destination.
Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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Free shipping promotions may be offered from time to time at Sageware's discretion.
Order Tracking
Once your order has been shipped, you will receive:
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Order confirmation email
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Shipping confirmation email
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Tracking details (where available)
Customers can use the tracking information to monitor delivery progress.
Delivery Delays
While we strive to deliver orders on time, delays may occasionally occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Courier partner delays
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Transportation disruptions
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Government restrictions or unforeseen circumstances
Sageware shall not be held responsible for delays caused by circumstances beyond our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
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Delivery may be delayed or unsuccessful.
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Additional shipping charges may apply for re-shipment.
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Sageware shall not be responsible for orders lost due to incorrect customer information.
Failed Delivery Attempts
If a courier partner is unable to deliver the package after multiple attempts:
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The order may be returned to our warehouse.
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Re-shipping charges may apply.
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Refunds, if applicable, will be processed according to our Return & Refund Policy.
Damaged Packages
If your package arrives visibly damaged:
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Do not accept the package if possible.
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Take photographs of the package.
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Contact us within 48 hours of delivery.
We will investigate the issue and provide a suitable resolution.
Lost Shipments
If your tracking information shows no movement for an unusually long period or your shipment appears lost, please contact us.
We will coordinate with the courier partner and provide appropriate assistance.
Contact Us
For shipping-related questions, please contact:
Sageware Enterprises
Email: support@globallysage.com
Phone: +91 9310498405
Address:
Globally Sage
Building No. 54, Metro View Residence
Opposite Metro Gate No. 1
Sector 11, Dwarka
Delhi – 110075
India
Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM (IST)
Response Time:
Within 12 Hours